Junior VOC Support Specialist

To analyze and report Customer’ Satisfaction trend &Voice of Customers (VOC) claims via Calls and On-Line chat

To check with ASCs and Samsung departments reasons of customer’s dissatisfaction; to prepare activities for improvement of Customer’s satisfaction based on analysis

Check call & happy call monitoring and preparing data for evaluation

Requesting to ASC about wrong information and system updates

Handling offline customer claims

Samsung Service marketing for increasing brand awareness: Brand Image, Signage

To develop Samsung Service marketing strategy