Specialist Customer Service

This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.

Key Responsibilities:

• Excellent sales and operational planning capabilities.
• Ensure timely and accurate order entry and release of orders for processing.
• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries.
• Review of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF.
• Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
• Process, coordinate and investigate customer shipment claims or return requests following existing Company procedures.
• Cross-functional collaboration with internal departments including Sales, Finance, Logistics, Marketing.
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.

Knowledge, Skills and Abilities:

• University degree in Business and Administration, Supply Chain or Logistics.
• Minimum 1-2 years of overall work experience in Customer Service or Supply Chain.
• A high level of problem-solving ability.
• Superior attention to detail and accuracy.
• Excellent communication skills and a proven ability to develop long-lasting relationships.
• Strong Microsoft Excel skills are essential.
• ERP/SAP/ Microsoft Dynamics NAV knowledge an added advantage.
• Team player with high planning, organizing and reporting abilities.
• Fluency in Russian & English is a must.

Temporary role as maternity leave replacement.