E-commerce manager (e-store)

Fashion retail brand is looking for business oriented E-commerce manager who is well organized and able to manage all aspects of OMNI-channel online store in Russia, who can read data and act fast.

It`s a role for a person who`ll be responsible for implementation the company’s international e-com and digital strategy with core focus on Russia.

Responsibilities:

Commerce:

• Reach all commercial goals and KPIs;
• Form business requirements for furla.com development.

Operations:

• Correct roll out of all the aspects related to online store and of the daily oversight of the e-commerce platform;
• As a Product owner manage all the issues related with the logistics, payments and services provided for customers via online store;
• Partner management: management of contractual and operational aspects of our suppliers/vendors (call-centre, digital marketing agency , etc);
• Managing web site: content (HQ), assortment , descriptions, calendar of promotion, usability, etc;
• Control of the call center and customer service, improvement of quality indicators;
• Close cooperation with global E-com and Marketing team/

Digital marketing:

• Lead OMNI-channel projects;
• Develop Digital Marketing actions to improve performance;
• Partner with marketing agency, manage budget and closely monitor ROI of each channel/

Requirements:

• Commercial approach;
• E-commerce experience (e-store) and general understanding of e-com & digital marketing eco-system;
• Knowledge of SEM, SEO, affiliation;
• Strong attention to details;
• Responsible execution approach;
• Extended project management skills, strong self organization;
• Must have excellent oral and written communications (both Russian and English) and interpersonal skills;
• Proficiency in Excel and other MS Office tools;
• Google.Analytics, Yandex.Metrix knowledge;

• Knowledge of Bitrix will be an advantage.