D2C Operations specialist

How You Will Make an Impact:

• Coordinate internal team and consumers on D2C and Kaspi MP order issues (clients issues)
• Monitor the daily progress of online activities and transaction (order processing)
• Daily operation report (order status, cancellation, problematic orders, returns and refunds)
• Ensure adequate order management to maximize revenues and customer satisfaction
• Analyze cancelled orders and returns
• Analyze and resolve problematic orders of marketplace.
• Initiate refund to consumers of returned orders
• Act as the logistics liaison, optimizing day-to-day order fulfillment and ensuring timely and efficient order processing (inform about cancelation, changing delivery address, delivery number and other consumer cases)
• Support eStore call center in cases with: problematic orders, order return processes
• Prepare closing documents (approval) and calculate partner's commissions
  

Your Background at a Glance:

• ​​​​​​​Solved complex cases in customer support
• Step-by-step problem solving
• Have done similar operational work
• Take a special interest in processes and their details
• It would be a big plus if you have been involved in analytics

Our Promise to You:

• Work Your Way: embrace a flexible schedule starting from 7AM up to 7PM
• Level Up Anytime: get unlimited access to premium online training platforms
• Stay Healthy, Stay Happy: full medical insurance coverage
• Annyenghaseyo to New Skills: dive into Korean language classes
• Move, Stretch, Thrive: from fitness reimbursements to weekly yoga sessions
• Fuel Up on Us: enjoy daily lunch allowance