Head of IT Support
Head of IT Support
Описание вакансии
- Oversee and maintain the university’s network infrastructure, including routers, switches, firewalls, and wireless systems.
- Ensure the proper configuration, security, and performance of all operating systems across faculty and administrative systems.
- Manage user accounts, permissions, backups, and software updates to support daily academic and operational tasks.
- Lead the IT support team, ensuring timely resolution of helpdesk tickets and providing ongoing coaching and training.
- Develop and maintain a ticketing system for tracking and responding to technical support requests from faculty, staff, and students.
- Manage the installation, maintenance, and troubleshooting of office software (MS Office, antivirus, productivity tools, etc.).
- Oversee the procurement and deployment of IT equipment, including PCs, laptops, and accessories, aligned with university standards.
- Coordinate installation and maintenance of classroom and auditorium AV systems including projectors and presentation hardware.
- Supervise the installation and support of printers and other peripherals across the university.
- Monitor and enforce IT security protocols and compliance with university data protection policies.
- Manage the department’s budget and procurement planning in line with institutional goals.
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