Helpdesk Support Technician / Database Administrator

Essential Duties and Responsibilities

• Provide first line of technical assistance and support for incoming queries and issues related to computer systems, software, and hardware (example: PC, Mac, iPad, Chromebook, Projector, Apple TV, tvs, etc.);

• Install and configure computer hardware, operating systems and application leveraging MDM effectively when possible;

• Distribute, track, label and organize technology inventory and makerspace materials;

• Troubleshoot system and basic network problems. Diagnose and resolve hardware/software faults;

• Support the roll-out of new software applications;

• Deliver in-class support as required;

• Test and evaluate new technology;

• Any other tasks assigned by the Technology Director as needed.

Database Administration Responsibilities

• Administer and maintain student databases – including OpenApply, Toddle, and Managebac. Work with Office Manager to maintain up-to-date student demographic data;

• Assist the Technology Director in managing users and policies in the Google Admin Console (or equivalent).

• Prepare student lists requested by faculty and administration;

• Set up new users’ accounts and profiles, and manage password issues in cooperation with the Helpdesk Support / Network Technician;

• Administer additional school databases and platforms such as Scholastico, NWEA MAP;

• Prepare and process student data for various school activities, including CCA registrations, Parent conferences, and MAP Testing.

• Manage mail merge emails to TIS community groups;

• Maintain functional areas of the school website, in cooperation with the Communications Department (family portal accounts, cafeteria balances system)

Minimum Qualification

• It is expected that candidates for the Helpdesk Support Technician / Database Administrator position have strong analytical and organizational skills and are able to work in a team environment as well as independently without supervision. For this position following qualifications are required.

• At least 3 years of relevant experience required; College Degree/Diploma in Computer Science or IT;

• Database administration knowledge and skills;

• Networking familiarity, with Microsoft and Cisco certifications desired;

• Experience as a Computer Technician, with COMPTIA A+ Certification desired;

• Verbal and written proficiency in English and good communication skills a must;

• Positive and friendly attitude, growth mindset and a passion for learning new technologies;

• Self-motivated with an ability to juggle multiple projects and meet tight deadlines.

This is a full time position, Monday-Friday, from 8-5