Insurance Specialist / Advisor

Key Responsibilities:

• Manage compulsory motor third-party liability and comprehensive motor insurance processes for fleet vehicles, including policy issuance, renewals, and cancellations.
• Obtain quotations from insurance companies; compare coverage, deductibles, and premiums, and present suitable options.
• Review vehicle insurance coverage and ensure any coverage gaps are addressed.
• Report accidents and claims; ensure all required documents are collected and submitted to insurance companies on time.
• Coordinate communication between repair shops, customers, and insurance companies; follow up on claims until settlement.
• Track repair approvals, claim payments, and compensation processes; coordinate the resolution of delays and disputes.
• Handle insurance processes related to total losses, theft, and third-party damage.
• Review liability percentages, deductibles, and amounts excluded from coverage; support the determination of charges to be passed on to customers.
• Ensure policy, premium, claim, and payment information is entered accurately and promptly into internal systems.
• Prepare regular reports analyzing claim frequency, claim costs, and insurance expenses.
• Monitor insurance market developments and relevant regulatory changes, contributing to process improvements.

Required Qualifications:

• Experience in insurance, preferably within the automotive, fleet management, or vehicle rental sector.
• Strong knowledge of compulsory motor third-party liability insurance, comprehensive motor insurance, policy coverage, and claims management.
• Familiarity with claims documentation, loss assessment, compensation, and payment processes.
• Analytical skills to compare insurance quotations and conduct cost analyses.
• Proficiency in MS Office, particularly Excel, and internal business systems.
• Strong communication, negotiation, and coordination skills.
• An organized, proactive, solution-oriented approach, with strong attention to detail and consistent follow-through.