Scheduling Coordinator (English/Russian)

Scheduling Coordinator — Russian & English

💰 Salary: $6/hour
⏰ Working hours: 19:00–03:00
📅 Schedule: Monday–Friday, 5 days per week
🌴 Days off: Saturday & Sunday
🏥 Industry: U.S. Healthcare
💼 Employment: Full-time

About the Role

We are looking for a responsible and communicative Scheduling Coordinator to join our team supporting a U.S.-based healthcare client.

In this role, you will handle phone and email communication, coordinate medical appointments, and ensure that patient information is collected and verified accurately for a smooth and efficient experience.

Key Responsibilities

• Handle inbound and outbound calls from patients and provide clear, professional, and timely assistance.

• Communicate with patients by phone and respond to their questions regarding medical services and appointment scheduling.

• Schedule and coordinate medical appointments according to patients’ needs and service availability.

• Send, receive, and respond to emails, ensuring that all communication is accurate and handled in a timely manner.

• Register new patients and update existing patient information.

• Collect, review, and verify demographic and insurance information to ensure that all required details are complete and accurate.

• Accurately document and update patient information in the relevant systems.

• Follow up with patients regarding appointments, referrals, or required documentation.

• Ensure a smooth, organized, and efficient intake process from the initial contact through appointment scheduling and service coordination.

• Handle sensitive patient information responsibly and maintain confidentiality at all times.

Requirements

• Fluent English — strong verbal and written communication skills.
• Fluent Russian — professional communication level.

• Knowledge of Uzbek is an advantage.

• Excellent verbal communication and interpersonal skills.

• Comfortable communicating with clients by phone on a daily basis.

• Ability to work remotely from a quiet, distraction-free environment.

• Reliable high-speed internet connection.

• Good computer skills and ability to quickly learn new software and internal systems.

• Strong attention to detail and ability to follow procedures accurately.

• Ability to work U.S. business hours (night shift in Uzbekistan).

• Good organizational and multitasking skills.

• Responsible, reliable, and disciplined approach to work.

• Professional telephone etiquette and problem-solving skills.

Preferred Qualifications

• Previous experience in healthcare, insurance, customer service, call center, administration, or client support.
• Experience working with U.S.-based clients.
• Previous experience in U.S. healthcare or insurance operations.

What We Offer

• $6/hour compensation.
• Fully Remote Position
• Stable full-time position with an international U.S.-based client.
• Monday–Friday schedule with Saturday and Sunday off.
• Comprehensive onboarding and training.
• Opportunity to gain valuable experience in the U.S. healthcare and insurance industry.
• Professional and multicultural working environment.
• Opportunity for long-term career development.

⚠️ Important

Remote Work Requirements

This is a 100% fully remote position.

Candidates must have a suitable home/work environment and the necessary equipment to perform surveillance duties professionally and reliably.

You must have:

• A reliable computer running Windows 10 or newer and/or macOS.
• Two monitors - primary monitor plus one additional monitor to efficiently work with multiple systems, patient information, emails, and appointment scheduling simultaneously.
• A stable, high-speed internet connection suitable for continuous voice calls and online work throughout the entire shift.
• A reliable headset with a clear microphone suitable for professional phone communication.
• A quiet, dedicated workspace that is free from distractions and background noise.
• A professional environment where you can communicate with patients clearly and confidently throughout the entire shift.
• A reliable power supply and the ability to remain connected and operational for the full duration of your shift.

Please apply only if you already have the required equipment, reliable internet connection, and suitable workspace available for fully remote work.

Working hours are 19:00–03:00, Monday through Friday.

Candidates must be comfortable working evening/night hours and be available for a full-time, 8-hour daily commitment.

Are you a motivated professional with strong English and Russian communication skills and a passion for helping others? Join our team and make a meaningful impact through exceptional customer service.

📩 To apply, please send your CV in English.