Academic Affairs Officer

CENTRAL ASIAN UNIVERSITY is looking for a highly organized, responsible, and people-oriented graduate to join our growing Academic Affairs Department. This is an excellent opportunity for someone interested in building a career in higher education administration. The role combines student support and academic administration, providing an opportunity to work closely with students while also developing experience in academic records, registration, and university processes.

Key Responsibilities

• Serve as one of the main points of contact for students, providing support in person, by email, and through the university's online student portal.
• Respond to student questions and requests, providing clear guidance on university regulations, enrollment procedures, module registration, academic status, and appeals.
• Manage the Academic Affairs departmental inbox, record student requests, and ensure they are directed to the appropriate team or colleague.
• Manage student enrollment, module registration, and academic status changes, including withdrawals, interruptions, and returns to study, using the EduPlus Student Information System.
• Maintain accurate and up-to-date student academic records, including enrollment history, programme information, module registration, and academic status.
• Prepare and issue official academic documents, such as enrollment letters, academic status confirmations, and other student documents, following the required authorization procedures.
• Prepare Rector's orders and other formal academic and institutional correspondence related to student records and status changes.
• Compile and verify student academic information and supporting documents for Progression Boards and Award Boards.
• Assist in checking student eligibility for progression and graduation and prepare relevant academic reports and summaries.
• Coordinate with the Student Services Office and other university departments to resolve student requests and academic record queries efficiently.
• Maintain organized physical and digital student records and departmental documents in accordance with university policies.
• Ensure that student information and documentation are complete, accurate, and handled confidentially.
• Support the Academic Affairs team with administrative tasks and departmental projects as required.
• Undertake additional responsibilities assigned by the Head of Academic Affairs in support of the department's objectives.

Requirements:

• Bachelor's degree in any field such as Business Administration, Education, International Relations, Law, or related disciplines.
• Some previous experience in the education sector, such as working at a university, school, educational center, or other academic institution, is preferred.
• Strong sense of responsibility and organizational skills.
• Excellent communication and interpersonal skills.
• Comfortable working with students and handling a range of requests professionally.
• Strong attention to detail and accuracy when working with documents and data.
• Good computer skills and willingness to learn new systems.
• Ability to handle confidential information responsibly.
• Proactive, reliable, and willing to learn.