IT Support Specialist (Специалист технической поддержки)

About the Company

NEN for Information Technology FE LLC is an international group of companies operating in more than 29 countries worldwide in the fields of international education, professional certification, digital technologies, and international consulting. We collaborate with leading international organizations and implement projects with government institutions, universities, and corporate clients.

We are looking for a proactive and technically skilled IT Support Specialist to provide day-to-day technical support for our employees and ensure the reliable operation of the company's IT infrastructure, systems, and equipment.

Key Responsibilities

• Provide first-line technical support to employees via phone, email, chat, or in person, resolving hardware, software, and network issues in a timely manner
• Install, configure, and maintain computers, printers, mobile devices, and other IT equipment
• Set up new employee workstations and accounts, including onboarding/offboarding IT tasks
• Troubleshoot and resolve issues related to operating systems (Windows/macOS), applications, and connectivity
• Perform routine maintenance and updates on systems, software, and security patches
• Support and maintain local area networks (LAN), Wi-Fi, VPN, and basic network troubleshooting
• Maintain inventory of IT equipment, licenses, and warranties
• Escalate complex technical issues to senior IT staff or vendors when necessary
• Provide basic training to staff on software tools and IT policies
• Ensure compliance with company IT policies, data protection regulations, and cybersecurity protocols
• Stay current with emerging technologies and recommend improvements to IT infrastructure
• Technical support for test administration.

Qualifications:

• Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of experience in IT support or helpdesk role
• Familiarity with Windows/macOS, Active Directory
• Strong problem-solving and communication skills
• Certifications like CCNA, CompTIA A+, Network+,
• ITIL are a plus
• Strong attention to detail and ability to follow strict procedural guidelines
• Excellent communication and interpersonal skills
• Availablity on call 24/7.
• Russian, English, and Uzbek will be plus.

What We Offer

• Official employment in accordance with the Labor Code of the Republic of Uzbekistan.
• An opportunity to work in an international company operating in more than 29 countries worldwide.
• Participation in international projects and collaboration with foreign partners.
• Excellent opportunities for professional and career growth.
• A modern and comfortable office located on Parkent Street, Tashkent.
• Full-time position with a 5/2 work schedule or 6/1 and flexible starting hours.
• Salary ranging from UZS 6,000,000 to UZS 8,000,000 per month

Why Join Us?

This position is ideal for an IT professional who enjoys solving technical challenges, supporting users, and working in a dynamic international environment. You will play an important role in maintaining the company's IT infrastructure while contributing to international projects and supporting modern digital solutions across multiple countries.