Intern in after-sales department

Key Responsibilities

Daily Operations

• Monitor and track repair work orders in CRM system; ensure timely processing and closure

• Coordinate with authorized service centers on repair status, turnaround time (TAT), and escalation handling

• Generate weekly/monthly operational reports (repair volume, TAT compliance, parts consumption)

Spare Parts & Inventory

• Assist in spare parts ordering, receiving, and distribution to service points

• Maintain inventory records; conduct periodic stock counts and reconcile discrepancies

• Flag potential shortages or overstock situations to the operations lead

Partner & Internal Coordination

• Serve as daily contact point for service partners on operational matters (logistics, documentation, system access)

• Support onboarding of new service partners (documentation, system setup, training coordination)

• Liaise with regional warehouse and logistics teams on parts shipment tracking

Ad-hoc Support

• Assist in organizing training sessions for service partners

• Support data collection and analysis for operational reviews

• Other tasks as assigned by the operations lead