Ticketing Agent

Responsibilities:

• Must hold a valid HY certificate
• Booking and issuing flight/train tickets
• Assisting customers with reservations
• Changing or canceling bookings when needed
• Checking ticket availability and prices
• Handling customer inquiries and complaints professionally
• Coordinating with airlines and tour operators
• Maintaining accurate booking records and reports
• Following company and travel regulations and policies

• Good communication and customer service skills
• Ability to work with booking/reservation systems
• Attention to detail and accuracy
• Knowledge of English and other languages is an advantage
• Ability to handle customers politely and professionally
• Ability to work under pressure and solve problems quickly
• Experience in tourism, aviation, or customer service is preferred

• Reservation / Booking
• E-ticket (Electronic ticket)
• Round-trip ticket
• One-way ticket
• Refund
• Cancellation
• Fare rules
• Fare calculation
• Ticketing deadline (TTL)