Head of Selling Call Center

We are looking for a highly qualified Executive of Selling Call Center to join our client’s team in the USA. This is an opportunity to work for a stable international company following American standards, fully remotely, from anywhere in the world.

Responsibilities:

• Scale Management: Leading a team of 40 people (31 of whom work remotely) across different time zones (USA, Costa Rica, Philippines).
• Hands-on Sales: Acting as a "playing coach" - handling personal sales while managing the team.
• Strategy & KPIs: Monitoring key performance indicators, achieving departmental goals, and taking personal responsibility for results.
• HQ Interaction: Direct communication with top management in the USA.
• Optimization: Auditing and improving current processes, implementing tools to increase sales efficiency.
• Systematization: Building a strong structure, discipline, and transparent communication within an international department.

Requirements:

• Experience: At least 5 years in active sales and no less than 3 years in managing remote or distributed teams (with 10+ members). Candidates without this experience will not be considered.
• International Experience: Proven track record of managing English-speaking employees. Experience working in the US market will be a decisive advantage.
• English: C1 level (Advanced)/C2. You must be fluent in negotiations, video meetings, and business correspondence. MANDATORY.
• Education: Higher education (Business Administration, Management, Economics).
• Leadership: Strong management skills, ability to inspire and demand results.
• Adaptability: Willingness to work on EST (New York time) schedule.
• Reliable high-speed internet connection.

Conditions:

• Global Remote: 100% remote work format from anywhere in the world.
• Schedule: Monday–Friday, 9:00 AM – 6:00 PM New York time (including 1-hour lunch break). Weekends according to the US federal holiday calendar.
• Status: Work for a leading US cybersecurity company. Direct contact with American business owners.
• Growth: Opportunities for professional development in an international environment and career advancement.
• Business Trips: Possible (but not mandatory) work trips to Costa Rica.
• Start: Probation period — 1 month.