Technical Support Engineer

Keydev is on the lookout for a Technical Support Engineer to join our Engineering Department.

Responsibilities:

• Serve as the primary technical contact for our Integration platforms.
• Diagnose and resolve issues related our Integration platform.
• Collaborate effectively with Product, QA, and Engineering teams to investigate incidents and drive sustainable solutions.
• Communicate clearly and constructively with both technical and non-technical audiences.
• Develop and maintain support documentation, workflows, and knowledge base articles.
• Identify and propose improvements to processes and tools based on support trends and insights.

• Technical aptitude and a solid grasp of web technologies (APIs, HTTP, browsers, logs, networking).

• Proven experience in a technical support, helpdesk, QA, or technical account management role.
• Exceptional communication and interpersonal skills (active listening, clear articulation, constructive feedback).
• Strong sense of ownership and responsibility, ensuring issues are followed through to resolution.
• Ability to remain calm and effective in fast-paced, high-pressure situations; adaptable and eager to learn.
• Excellent organizational and time-management skills.
• Fluency in Russian and Intermediate to Advanced English.
  
  This position is planned to be created (promising).