Driver Recruitment Specialist

I. General Information

· Job Title: Driver Onboarding Specialist – Process Optimization

· Division & Department: Back Office – Driver Supply

· Reports to: Driver Acquisition Team Lead / Manager

· Rank: T7

II. Job Objective

The Driver Onboarding Specialist ensures smooth workflow from driver interview → training

→ contract signing. This role focuses on streamlining onboarding processes, optimizing

workflows, managing risks, and implementing automation to ensure maximum conversion

and efficiency.

III. Key Responsibilities

1. Process Design & Optimization

· Map and streamline the onboarding workflow from interview scheduling → training →

contract signing.

· Identify bottlenecks and design solutions to minimize drop-offs.

· Apply automation tools (CRM/ATS, notification, scheduling) to reduce manual work.

2. Onsite & Risk Management

· Coordinate logistics for interviews, training sessions, and contract signing.

· Manage onsite activities (venue setup, attendance tracking, trainer coordination).

· Anticipate risks (no-show candidates, delays, system issues) and prepare backup

solutions.

3. Performance Tracking & Reporting

· Monitor key metrics: show-up rate, training completion, contract signing rate.

· Analyze drop-off reasons and propose improvements.

· Report onboarding performance weekly to Team Lead/Manager.

4. Collaboration & Training Support

· Work closely with recruiters, trainers, and operations to ensure smooth handover.

· Train and guide collaborators who execute daily tasks (calling, scheduling, preparation).

· Ensure compliance with SOPs and quality standards.

IV. Job Requirements

· Bachelor’s degree in Business/Operations/HR (not mandatory).

· 2–3 years of experience in recruitment operations, process optimization, or project

management (not mandatory).

· Strong skills in workflow design, automation tools (Excel, CRM, scheduling software).

· Excellent organizational, problem-solving, and risk management skills.

· Can work under pressure with strong ownership mindset.

V. KPIs

· Interview → training → contract conversion rate.

· Accuracy and timeliness of process execution.

· Number of process improvements/automation deployed.

· Stakeholder satisfaction (trainers, recruiters, drivers).