IT Support Specialist (Level 2 / Level 3)

Who We Are:

At GMY Consulting Group, we’re more than just an outsourcing provider — we’re a people-first company. We support U.S.-based businesses across industries like e-commerce, healthcare, and software development with tailored services such as Amazon PPC management, bookkeeping, medical billing, graphic design, customer service, personal assistance, and more.

Our global team blends innovation, creativity, and efficiency to deliver exceptional results while building meaningful partnerships. We foster a friendly and professional environment where individuals are encouraged to lead with initiative, take pride in their work, and continuously grow.

About the Role & Who We’re Looking For:

• 3–5+ years of IT support experience (MSP experience a plus)
• Strong knowledge of Microsoft 365 administration
• Hands-on experience with Power Automate and workflow automation
• Proficiency in PowerShell scripting
• Experience managing Google Workspace
• Strong troubleshooting skills (hardware, software, networking basics)
• Experience providing remote and phone-based support
• Familiarity with remote tools such as ScreenConnect (or similar)
• Excellent communication and customer service skills

Key Responsibilities:

• Provide Level 2/3 technical support for end users via phone, remote sessions, and ticketing system
• Troubleshoot and resolve break/fix issues across desktops, laptops, and mobile devices
• Administer and support Microsoft 365 (Exchange Online, Azure AD, Teams, SharePoint)
• Manage and support Google Workspace environments
• Develop and maintain automation using Power Automate
• Write and execute scripts using PowerShell for administration and automation tasks
• Utilize remote support tools (e.g., ScreenConnect) to assist users efficiently
• Handle escalations from Level 1 support and ensure timely resolution
• Assist with onboarding/offboarding users, permissions, and security configurations
• Document issues, resolutions, and internal processes

Key Traits:

• Strong problem-solving skills
• Ability to work independently and prioritize tasks
• Detail-oriented with good documentation habits
• Team player with a proactive mindset

Schedule:

• Full-time: 9:00 AM – 5:00 PM (EST/New York time);
• Minsk time:
  • 16:00 – 00:00 during Daylight Saving Time (March–November)
  • 17:00 – 01:00 during Standard Time (November–March)

What We Offer:

• Paid training;
• Competitive salary + performance-based bonuses;
• Paid taxi ride home

Please submit your resumes in English.

Ссылка на вакансию в банке вакансий на gsz.gov.⁣by:

https://gsz.gov.by/registration/employer/vacancy/1844564/detail-public/