Customer Service / Call Center Representative

We are a UK-based company hiring customer service and call center representatives based in Uzbekistan to provide high-quality support to English-speaking customers. This is a remote, full-time position with a supportive team, training provided, and clear career progression.

Responsibilities:

• Handle inbound and outbound customer calls, chats, and emails professionally and promptly
• Resolve customer inquiries, complaints and requests according to company procedures
• Log interactions and update customer records accurately in CRM
• Escalate complex issues to supervisors and follow up to resolution
• Meet quality, productivity and KPI targets

Requirements:

• Good spoken and written English (B2+); clear phone voice and active listening skills
• Customer-focused attitude, patience, and problem-solving skills
• Basic computer skills and ability to learn CRM tools quickly
• Reliable internet connection and quiet remote workspace
• Prior call center / customer service experience is a plus but not required

We offer:

• Paid training and onboarding
• Stable monthly salary and performance bonuses (if applicable)
• Paid leave and social benefits under employment contract
• Career growth opportunities and regular feedback
• Flexible remote work setup; occasional UK-hours overlap required

How to apply

• Submit CV in English and brief cover note describing relevant experience and availability. Include timezone and preferred shift.

Skills (recommended tags for the posting)

• Customer Service
• Call Center
• English (B2+)
• Phone Support
• Email Support
• Live Chat
• CRM (e.g., Zendesk, Freshdesk)
• Problem Solving
• Communication Skills
• Time Management

• Stable monthly salary + performance-based commission (USD 200–2,000/month possible).

PLEASE ONLY APPLY IF YOUR ENGLISH SPEAKING LEVEL IS AT LEAST C1 AND YOU CAN COMMUNICATE WITH ENGLISH PEOPLE WITH EASE