Operator / Administrator, Bishkek (Taxi Company New York)

Requirements:

• English proficiency (spoken and written)
• Strong communication skills (ability to build rapport with clients)
• Responsible and reliable
• Willingness to grow and develop within the team
• Basic knowledge of Microsoft Office (Excel, Word)

Responsibilities:

1. Driver Communication (Core Responsibility)

• Answer incoming calls and messages
• Assist drivers with rentals, payments, and outstanding balances
• Send payment reminders (weekly and overdue)
• Monitor tickets and toll charges (E-ZPass)

2. Data Management & Reporting

• Update and maintain records in Google Sheets / CRM
• Keep driver balances accurate and up to date
• Record all activities (calls, payments, agreements)

3. Status Monitoring

• Track vehicle status (active / inactive)
• Monitor registration and documentation
• Report issues immediately (no delays)

4. Handling Problem Situations

• Review and handle driver complaints
• Resolve basic conflicts
• Escalate complex cases to management