Service manager

Responsibilities:

• Collect and analyze information on competing services in the market.
• Analyze customer needs, classify them, and develop appropriate service plans based on the company’s existing data.
• Maintain daily communication with key clients and distributors regarding service requirements.
• Prepare post-warranty service contracts.
• Manage local personnel in subsidiaries on a daily basis and allocate tasks accordingly.
• Conduct regular assessments of team members in accordance with company regulations.
• Manage regional platforms and distributor service operations.
• Perform other tasks assigned by management.
• Execute service-related work.
• Collaborate in the implementation of various marketing and promotional activities.
• Lead and supervise all electrical construction activities in compliance with drawings, specifications, QA/QC, and HSE standards.

Requirements:

• Education: Bachelor's degree or above
• 5+ years of experience in after-sales service, including 2+ years of service management experience
• Familiarity with common maintenance and repair procedures for construction machinery, troubleshooting methods for common malfunctions, and management of frontline service personnel