Workplace experience lead

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your day-to-day:

• Develop and implement the Workplace Experience strategy across office, regional and hybrid work environments.
• Create a safe, modern and human‑centered workplace that supports collaboration, engagement and employee productivity.
• Manage the network of offices, including the Head Office in Almaty and regional offices across Kazakhstan.
• Lead complex real estate and workplace projects, including office construction, renovations, relocations, leasing and disposal of premises.
• Prepare business cases and ensure CapEx approvals in line with PMI standards and governance.
• Oversee building operations, maintenance and repairs to ensure continuity of business and compliance with local regulations.
• Manage the Workplace Experience budget, including operational expenses and end‑to‑end CapEx project management.
• Monitor costs, ensure accurate reporting, initiate PR/PO processes and drive cost‑optimization initiatives in accordance with corporate policies.
• Lead tendering processes and manage contracts and vendor relationships in cooperation with Procurement.
• Define, monitor and review vendor KPIs and SLAs to ensure high‑quality and cost‑effective service delivery.
• Oversee administrative and support services, including facility management, office services, catering and canteen operations, wellbeing services and travel.
• Organize and control domestic and international travel, accommodation, transfers, visa support and relocation services for employees, expats and visitors.
• Ensure all travel‑ and relocation‑related activities comply with Kazakhstan legislation and PMI policies.
• Collaborate closely with local and global stakeholders, including Workplace Experience community, Real Estate, S&MS, Sustainability and other HQ functions.
• Lead internal and external benchmarking, employee listening initiatives and continuous improvement activities to enhance Workplace Experience.

Who we're looking for:

• University degree, preferably in Finance, Economics, Industrial Engineering or Business Administration, with extensive professional experience in workplace or facility management, administrative management, project management, procurement or finance within a multinational environment.
• Proven experience managing large‑scale budgets, complex CapEx projects and multiple service providers.
• Strong command of English, both written and spoken is preferrable.
• Demonstrated ability to lead complex initiatives, manage multiple priorities and influence a wide range of stakeholders. Excellent planning, negotiation and analytical skills, with a strong customer and service orientation.
• Ability to work independently, make sound decisions, drive change and continuously improve workplace services and employee experience.

What we offer:

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• An opportunity to build an international career and for cross-functional moves.
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more.

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 10 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.

*Relocation support is not available for this job.