Digital Product Owner – Digital Channels

Requirements of this position:

• Support development and continuous improvement of the Bank’s digital applications (Mobile Banking, Internet Banking, Website).
• Bring new ideas, improve functionality, and apply global best practices, working with IT teams, vendors, and business stakeholders.
• Operate as a middle-level role bridging business needs and technical delivery.

Work experience: 3–7 years in digital banking, product management/product ownership, fintech or banking IT-related roles.

Skills (soft skills and/or technical skills):

• Ability to translate business needs into user stories/functional requirements and acceptance criteria; manage and prioritize backlog.
• Strong communication and coordination skills; ability to work independently and proactively
• Analytical mindset with attention to detail.
• Comfortable working in regulated environments (banking, compliance).

Education level and type:

• Bachelor’s degree in Information Technology
• Computer Science; Business Administration; Finance or related field.

Specific knowledge:

• Digital banking processes; customer journeys and UX basics
• Familiarity with working model across business/IT/vendors in a regulated banking context.
• Detail-oriented and analytical.

Personal qualities and attributes:

• Proactive, able to work independently; improvement-oriented (“bring ideas and improvements”).
• Strong coordination mindset and stakeholder-bridging orientation.

Languages: EN/UZ/RU

Duties:

• Digital channel development & improvement (Mobile Banking, Internet Banking, Website/portals); propose features based on feedback, benchmarking, and best practices; improve journeys/usability.
• Backlog & requirements management: write user stories, functional requirements, acceptance criteria; maintain/prioritize backlog; ensure requirements are practical and aligned to banking processes.
• Collaboration with IT & vendors: clarify requirements during delivery; review/validate features before release; support UAT and acceptance.
• Best practices & innovation support: research and benchmark leading solutions; prepare proposals/comparisons/options to support decisions.
• Stakeholder coordination: bridge business departments, product teams, IT/vendors; collect/analyze feedback from internal users, call center, and customers; align expectations and delivery.
• Performance & quality support: monitor feature usage, complaints, stability; participate in post-release reviews and improvement planning.

We Offer:

• Professional and career development;
• Convenient office location;
• Team building, events, retreats;
• Employment according to the Labor Code of the Republic of Uzbekistan, vacation 24 calendar days;
• Working hours: 09:00–18:00, 5/2;
• A gym on the bank premises for employees;
• Competitive wages;
• Payment for sports activities and medical services;
• Quarterly holiday bonuses;
• Annual bonus and much more.

Join our Digital Banking Team