Program Manager, CSS

CVs are acceptable in English only.

The College of Social Sciences is looking for applicants for the following position:

Job Title: Program Manager

Division: College of Social Sciences

Position reports to: Dean of CSS/ Associate Dean

Job Purpose Summary:

Reporting to the Dean of CSS and Associate Dean the holder of this position interacts closely with the department chairs. Main responsibilities include running the academic programs and administratively overseeing the departments hosted at the College of Socials Sciences. The Program Manager will be the one of the main contact person for students and the college community. The Program Manager works directly with the faculty of the college and facilitates their academic work. The Program Manager provides all necessary administrative documents to the Administrative manager of CSS. The Program Manager plans, coordinates, and implements such activities as student outreach, student advising in direct coordination with chairs and faculty, student recruitment, student orientation, oversight and training of student assistants and interns, workshops, student referrals to services, information collection, analysis of students' performance, and other support services necessary for successful program implementation.

The job requires excellent skills in organization and planning, in-depth knowledge of academic policies, regulations, rules, and the curricula of the different programs.

Key Responsibilities and Duties:

• Works closely with the department chairs, the dean and the associate dean;
• Provides the departments' services to ensure that program goals and objectives are achieved;
• Advises students on academic choices and facilitates implementation (for example, change of program, election of majors and minors, transfer of credits after exchange programs and transfer between institutions);
• Advises students on study planning taking into account scheduling decisions and program policies of the different departments;
• Prepares the schedule in cooperation with the dean and the department chairs and uploads the schedule to the registration system;
• Consults with the dean and the department chairs on changes to courses and programs, course scheduling, and graduation requirements.
• Checks and verifies degree requirements/majors/minors of graduating students, ensures timely submission of documents related to state examinations and thesis defense (forms, minutes etc), provides all necessary paperwork.
• Advises on program development in relation to government regulations,
• Liaises with registrar's office to ensure the accuracy of records;
• Exchanges information with campus offices and entities, students, and the general public regarding college programs and services and other information; makes presentations as requested; plans and conducts workshops and orientations as requested; coordinates logistics and establishes timelines, required materials, online support services, facilities, publicity and other program needs;
• Produces brochures and other program related information for publication;
• Serves as liaison between program participants and various instructional and student services departments; refers students and clients to community, academic and student services, leads and coordinates the work of student assistants, interns and other staff as assigned;
• Conducts surveys, collects and compiles statistical, financial, academic and other data for regular and special reports to track student profiles and participation, student follow-up, retention and transfer rates, program evaluation criteria, scholarship availability and deadlines, and other information;
• Helps departmental chairs determine and forecast student needs for courses, class sections etc. for better curriculum development and scheduling;
• Enters, modifies and retrieves online data; uses a variety of software to compose correspondence, publicity materials, surveys, reports, presentations, and other materials; sets up and maintains confidential and other files; editing, printing, multimedia enhancements, distribution and other services in conjunction with other staff or students;
• Coordinates the administration of intakes in cooperation with Admission Office; transfer credits for prospective students in collaboration with the dean and the department chairs; liaises with-student services for the purpose of facilitating student success; refers students to career and other counselors, instructional programs and to other college offices as appropriate;
• Ensures compliance to policy and procedures by reporting progress to relevant entities;
• Takes over tasks from other administrative staff of CSS as operationally necessary, for instance, share responsibilities for program accreditation, ESUVO, Atameken reporting and other assignments;
• Regularly updates CSS promotional materials for bachelor, master, and doctoral programs, and maintains CSS web-pages related to academic programs and available doctoral scholarships;
• Organizes and assists in holding the annual CSS Excellence Scholarship competition;
• Communicates with graduate students awarded KIMEP scholarships, grants, or stipends regarding any changes to the terms;
• Performs other related duties as assigned by the dean or administrative manager.

Minimum Qualifications:

• Master's degree in management/administration/education from a recognized university;
• 3 years experience in education, counseling, research, or other relevant fields;
• Familiarity with different credit systems of higher education;
• Leadership and organizational skills;
• Strong interpersonal communication skills with diverse populations such as staff, students, parents and faculty;
• Excellent writing and oral communication skills in English, Kazakh and Russian;
• Experience using spreadsheets, charts and a variety of computer software to format, compose and present statistical data and reports including researching, formatting, assessing and preparing data for reports and other materials;
• Experience in developing surveys and online reports related to students' statistics, students' retention and scheduling.
• Creative, strategic and analytical thinking with the ability to manage multiple projects.
• Good computer skills;
• Punctual, flexible, customer-oriented

Desirable Qualifications:

• Master's degree in management/administration/education from a Western university or equivalent;
• Very good knowledge of GOSO, publication regulations, and degree awarding procedures for graduate-level students
• Previous administrative experience at Higher Education Institution
• Possession of computational skills

Deadline for submission of applications/resumes is December 10, 2025 inclusive or open until filled

Please indicate your salary expectations in KZT, net monthly.