Manager / менеджер отеля международной сети

Your duties will include:

• Organization and control operational hotel work of all departments at night time in accordance with brand standards

• To work closely with and inform the Front Office Manager of any unusual activities that occur daily
• Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office
• Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards
• To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
• To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
• To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
• Respond to a wide range of guest requests and promote hotel facilities
• Manage invoicing payments and cash operations during the night shift
• Check the “room report” and keep housekeeping informed of any modifications

What profile are we looking for?

• High education
• Experience in FO department – not less than 2 years
• High level of written, and speaking English&Russian; other languages would be a plus
• Knowledge of specialized hotel programs (OPERA)
• Guest & Sales oriented and service minded
• Ability to listen and anticipate
• Diplomacy and self-control
• Well organised
• Smile!

We offer:

• Stable work in accordance with Russian Labor Code in an international company;
• Free meals in hotel cafeteria;
• Medical insurance;
• Quarterly bonus based on results;
• Opportunities for professional and career growth;
• Loyalty Program for employees «ALL Heartists», which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA- centers, etc.).
• "Best employee" nomination

Hotel Ibis Moscow Dynamo offers 317 rooms, 5 conference halls from 33 to 67 m2-, one restaurant with 180 seats, bar, free wifi and 24/7 service.