Support Engineer

Responsibilities:

• Deliver technical support for Microsoft products such as Windows Server, Azure, M365, SQL, and Active Directory.
• Troubleshoot and resolve incidents, escalating when needed to senior engineers.
• Communicate clearly with customers in Russian or Kazakh, keeping them informed throughout the process.
• Contribute to IT projects focused on Microsoft platforms and cloud technologies.
• Share knowledge and collaborate closely with your teammates.
• Continuously learn and deepen your expertise in Microsoft solutions.

Requirements:​​​​​​

• Clear, structured communication in Russian or Kazakh and good English for internal collaboration.
• Strong troubleshooting mindset and problem-solving skills.
• Hands-on experience with Microsoft environments (Office, Azure, Windows Server, or SQL).
• Curiosity, motivation, and willingness to keep learning.
• Previous experience in IT support or managed services is a plus.

Terms:​​​​​​

• Global company culture: We defined our 7 core values through our company culture.

• A mentor who supports your successful start and is at your side with advice and action,

• President’s Club: Recognition awarded by leadership and your peers,

• Lifelong education: A variety of training and development opportunities,

• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders,

• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.