Head of Quality Assurance Department

Responsibilities:

Quality Assurance Management

• Develop, implement, and continuously update the University’s Quality Assurance (QA) policies, standards and procedures.

• Ensure alignment with national accreditation requirements, educational standards and institutional development strategies.

• Establish annual QA goals and performance indicators.

Internal Audit and Evaluation

Organize and conduct internal academic and administrative audits, including:

• Faculty performance evaluation

• Academic program quality review

• Students’ performance monitoring

• Administrative service evaluation

• Prepare actionable reports and recommendations for improvement.

Accreditation and Compliance

• Lead external accreditation and licensing processes.

• Prepare necessary documents, reports, and evidence for accreditation bodies.

• Ensure timely submission of all required compliance documentation.

Academic Program Quality Improvement

• Implement systems to collect student and faculty feedback (surveys, interviews, assessments).

• Monitor curriculum relevance, learning outcomes, teaching methods, and evaluation systems.

• Support faculties in redesigning or improving academic programs.

Data Collection and Reporting

Plan and manage educational data collection across the university.

Generate quarterly and annual quality reports for:

• Rector

• Academic Council

• Accreditation organizations

Cooperation and Representation

Represent the university in:

• Accreditation meetings

• National and international QA associations

• Ministry or regulatory training

Professional Knowledge

• Deep understanding of higher education quality assurance frameworks.

• Familiarity with national and international accreditation standards (e.g., ISO, Bologna, ESG).

• Knowledge of university governance and academic processes.

Skills

• Strong analytical and reporting skills

• Stakeholder management and communication

• Project and process management

• Digital literacy and working knowledge of QA software

Core Competencies

• Leadership and team management

• High ethical standards

• Attention to detail

• Initiative and problem-solving ability

• Ability to work under deadlines

• Master’s degree required; PhD preferred.

• Minimum 3–5 years of experience in higher education quality assurance, accreditation, academic administration, or related field.

• Experience working with accreditation agencies or educational regulators is an advantage.