Customer Success Manager (FunnelFox)

FunnelFox is a no-code platform that enables app developers to grow their revenue through web2app funnels. They can build, launch and optimize their funnels without any coding in hours instead of months. A good example of a web funnel is here.

FunnelFox team is an elite squad of top professionals. We're a lean, mean, efficiency machine with zero bureaucracy and fast communication. Imagine having no boring corporate meetings, but direct contact with the founders and working alongside the best in the market. Here, your voice is heard, your ideas matter, and your impact is immediate.

Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

What You Will Do

• Be the client’s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.

• Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.

• Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.

• Report bugs and feature requests to the product team. You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.

• Build relationships and trust. Stay friends with our customers and make them love FunnelFox.

What We Expect

• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication. You speak and write English fluently.

• You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international SaaS company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.

• You’re ready to own your results. You want it all and you want to be the leader.

Bonus Points

• You have experience developing and analyzing client portfolios.

• You have been working in a SaaS company or an app before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.

What We Offer

• Rocket-Fueled Growth. Join a motivated team with a killer product. We’re already on a great growth path, and your ideas could help us reach new heights!

• No-Nonsense Communication. We keep things simple and transparent. No red tape here—just focus on getting things done.

• Instant Impact. See your work make a result in real-time! Get fast and clear feedback on your work.

• Flexible Remote Work. Work from anywhere with a schedule that fits your lifestyle.

• Travel for Conferences. Enjoy the chance to attend events around the world, meet new people, and represent FunnelFox.

• Extra Perks. We offer English lessons and sports reimbursement to help you stay sharp and active.