Sales Operational Manager

Location: Russian Federation, Moscow

We are seeking a detail-oriented and strategic Sales Operations Manager to support the Commercial Excellence (COMEX) and Sales Force Effectiveness (SFE) functions within the IBBI sales organization. This role is critical in driving data-informed decision-making, ensuring operational efficiency, and enhancing the performance of our partners across Russia.

Your responsibilities include, but are not limited to:

• Conduct monthly analysis of all CSO (Customer Sales Organization) KPIs.
• Deliver actionable insights, conclusions, and recommended action plans to improve performance.
• Track and evaluate execution metrics for SCO (Sales Channel Operations) partners, including:
• Visit structure and product mix
• Coverage and frequency
• Share of Voice (SoV), Share of Shelf (SoS), and Terms of Merchandising (ToM)
• Provide both national and regional performance breakdowns.
• Lead monthly performance review sessions with CSO partners.
• Monitor progress of ongoing initiatives and ensure alignment with strategic goals.
• Collaborate with CSO partners to review and assess Promogrid execution on a quarterly basis.
• Evaluate the business impact of promotional activities across therapeutic areas (TAs) and sales channels.
• Plan and execute customer-facing events (e.g., round tables, conferences, webinars) in alignment with product lifecycle stages and commercial objectives.
• Analyze quarterly investment allocations and assess ROI to optimize resource deployment.

What you’ll bring to the role:

• University degree in business and/or science
• Management experience in driving business results with responsibility for the whole country
• Clear understanding of product life-cycle management
• Experience in working with external vendors and partners in co-promotional activities
• Advanced project management skills
• Sales experience (FLM, ASM)
• Experience in SFE / COMEX
• Strong analytical skills, excellent communication and collaboration skills

What we offer for you:

Competitive salary and annual bonus level, medical insurance (for the employee and children, additional discount given for close relatives), life insurance, meal allowance, mobile compensation, corparate car or compensation, flexible working hours, hybrid work format, internal and external educational courses and trainings, 3 additional days of paid vacation, professional and career development opportunities (locally as well as worldwide).

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? : https://www.novartis.com/about/strategy/people-and-culture

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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