Delivery Manager (eCommerce)

Team.Inno – one of the most experienced Belarusian companies providing full-circle software development, implementations and supporting, business analysis, design, testing and project management services.

Over 18+ years, we’ve implemented over 1600 projects in different industries for our clients in the USA, Canada, UK, Germany, France, Italy, Japan, and other countries. Our team specializes in 40+ business domains, including Artificial Intelligence, Machine Learning, Augmented & Virtual Reality.

Today, Team.Inno brings together over 3500 employees across its offices in Belarus, Poland, Georgia, Germany and Lithuania. We are constantly looking for both experienced professionals and entry-level specialists, and starting in 2025, we also offer free online courses for everyone who wants to begin a career in IT.

Here you can work on projects of different scales, explore various domains, and choose your own career path. Join us!

As an eCommerce Delivery Manager, you’ll lead the end-to-end delivery of high-impact digital commerce solutions for our clients. Acting as the bridge between clients, sales, and engineering teams, you will ensure that every online store, integration, and digital experience is launched on time, on budget, and aligned with business goals.

This role is ideal for someone with a strong technical foundation, strategic mindset, and a passion for digital retail. You’ll manage cross-functional pre-sale and delivery teams, guide discovery phases, build trusted client relationships, and take full ownership of project outcomes. Beyond execution, you’ll mentor team members, support pre-sales efforts, and help shape eCommerce delivery strategy focused on scalability, performance, and conversion.

Responsibilities:

Pre-Sales & Solution Design:

• Partner with sales to shape eCommerce proposals, offering technical insights and platform expertise (ex: Storyblock, Bagisto, Shopify, or fully custom ones);

• Contribute to RFPs, quotes, and statements of work tailored to digital commerce needs;

• Join client calls to clarify business and technical requirements, integrations (ERP, CRM, PIM), and address client’s business concerns;

• Estimate timelines, resources, and budgets for eCommerce builds, migrations, enhancements and digital transformation projects;

• Participate in screening and onboarding of key technical roles (ex: frontend devs, backend engineers, QA, etc);

• Demonstrate a solid understanding of marketplace fundamentals and their integration patterns;

• Understand the basics of headless commerce architectures, including decoupled frontends, APIs, and CMS integrations.

Project Delivery & Execution:

• Define and implement delivery frameworks for new eCommerce clients, including sprint planning and release cycles;

• Apply Earned Value Management (EVM) principles to monitor project performance and ensure alignment with budget, scope, and timeline;

• Lead delivery of fixed-price eCommerce projects with clear accountability for scope control, profitability, and client satisfaction;

• Identify risks early - whether technical, operational, or UX-related -and drive mitigation strategies;

• Champion continuous improvement across delivery processes, tools, and team collaboration;

• Supervise project teams with empathy and clarity, fostering a culture of ownership and excellence.

Client Relationship Management:

• Build long-term partnerships with eCommerce clients, ensuring satisfaction and repeat business;

• Collaborate with account managers to resolve delivery challenges and surface upsell opportunities.

Qualifications:

• 10+ years in IT, with proven leadership in eCommerce delivery or digital product management;

• Hands-on technical background (ex: web development, API integrations, cloud platforms);

• Deep understanding of Agile methodologies;

• Experience with eCommerce platforms (any of Shopify, Magento, WooCommerce, etc.);

• Strong communication skills - able to translate technical concepts for business stakeholders;

• Experience in pre-sales, client engagement, and high level solution architecture.

• Proven leadership and team-building capabilities;

• Analytical mindset with strong decision-making and problem-solving skills;

• Solid grasp of Earned Value Management (EVM) and its application in project tracking and performance analysis;

• Experience in fixed-price projects with clear accountability for scope and profitability;

• Basic understanding of marketplace ecosystems (ex: Amazon, eBay, Bagisto etc.) and their technical requirements;

• Familiarity with headless commerce architectures, including decoupled frontends, APIs, and CMS integrations;

• Fluent in English (written and spoken).

We offer:
Learning and Development:

• A wide range of diverse projects in industries such as FinTech, Medicine, Entertainment, eCommerce, Gaming, Artificial Intelligence, and more;
• A broad technology stack with the opportunity to switch between technologies;
• Individual growth plans and regular reviews of conditions (project roles, salary level);
• Preparation for interviews with international clients in English.

Work Environment:

• On-site work format;
• Spacious and comfortable workstations;
• Detailed onboarding: introduction to the team, processes, and policies, office tour, welcome card;
• Cozy kitchens, game rooms, coworking spaces, and lounge areas.

Additional Perks:

• Voluntary health insurance;
• Discounts from partner companies (from pizzerias and bookstores to electronics stores).

If you’re looking for real opportunities to grow professionally and take control of your career — we’ll be happy to welcome you to our friendly team!

The creation of the workplace is planned for the longer term.