IT Service Desk Trainee

Responsibilities:

• Providing installation and upgrading of computer systems hardware and software
• Providing first line technical support and problem solving in cases of user hardware/software/network failure
• Multi-functioning devices support (print, scan, copy)
• Handling back-ups of servers, laptops and the first line of IP- telephony, audio and video- conference systems, including basic programming of these systems and administration
• Project work as defined by ITS Project Services and IT Service Desk Manager, such as migrations and projects, installing software when agreed, etc.
• IT warehouse inventory

Requirements:

• Relevant higher education
• Intermediate level of English
• Knowledge of networking technologies
• Professional knowledge of Windows 10 (certificate is a plus)
• Advanced user of MS Office 2013/2016/O365 products (mainly Word, Excel, Outlook, Power Point)
• Active Directory, SCCM and ITIL knowledge will be an advantage