Platform Success Specialist

Delve Deeper is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional “Fire in the Belly”, with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.

We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.

Delve Deeper has been recognized as Built In Colorado’s “Best Places to Work” for the past four years in a row.

Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.

Delve Deeper is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

Headquartered in Boulder, Colorado, Delve Deeper also has offices in Warsaw and Minsk, as well as team members in 10 other countries.

Who you are

• You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.
• You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
• You are able to focus on solving the most important problem to achieve the greatest impact.
• You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.
• You take pride in achieving objectives and delivering results; individually and collectively as a team.
• You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.
• You crave feedback and external input so you can use it to improve performance.
• You want to have an “unfair advantage” and collaborate with your team in-office at least 3 days a week.

What You Will Do

We are seeking a Platform Success Specialist who will be responsible for overseeing the successful implementation and ongoing support of Google Marketing Platform tools and Amazon DSP. You will work closely with both various business units and clients and define strategies, processes, and reporting frameworks to ensure platform success.

• troubleshooting complex issues with DELVE’s self service clients, Google and Amazon
• ensuring fulfillment of support obligations and SLA to licensed clients
• planning, preparing, and delivering training sessions to clients and internal teams
• conducting ad hoc online meetings with licensed clients
• creating technical content pieces tailored to clients’ and internal teams’ needs
• overseeing and handling support tickets from both clients and internal teams
• collaborating with internal teams to deliver outstanding customer service in various projects
• mentoring interns and junior peers
• documenting and ensuring compliance with internal and cross-departmental processes
  

What You Bring

• Strong English communication skills (B2 or higher)
• You have a good technical and strategic understanding of the Google Marketing Platform (Display & Video 360, Campaign Manager 360, Search Ads 360)/Google Ads
• 3+ years of experience with the Google Marketing Platform/Google Ads
• ability to lead complex, cross-functional problem-solving initiatives
• strong client-facing and internal verbal and written communication skills
• exceptional problem-solving skills and attention to detail, with the ability to manage multiple projects and priorities in a fast-paced environment

Additional experience / skills (optional):

• Knowledge Google Analytics 4 is a big plus
• Knowledge of DSPs & Ad Servers other than DV360 and CM360 is a plus
• Working with cross-functional projects in ClickUp, Wrike, and / or other project management tools
• Digital agency (ideally, technical support) background
  

What Delve Deeper offers:

• Work schedule: 12 pm- 8 pm
• A competitive salary and an annual bonus opportunities
• A promote from within culture and the chance to define your career growth
• Health and dental insurance (after trial period)
• 28 calendar PTO days
• Flexible sick days policy backed by full 100% short-time disability coverage
• Brand new office in Minsk, built and designed exclusively for DELVE
• English language tuition covered for specific positions
• Compensation of sports facilities (after trial period)
• Mental health reimbursement (after trial period)
• Generous employee referral bonuses
• Hybrid Working Model: Tuesdays, Wednesdays, Thursdays in office with the option to work from home on Mondays and Fridays
• Dog Friendly Office: You are welcome to bring your furry, well-behaved companion to work with you!

Please submit your CV in English!

Delve is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.

* Not all aspects of the job are covered by the objective and duties - may require "other tasks” as assigned.

* Job may change over time in accordance with team/company needs.

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