Regional Service Manager

• Ensure high-quality after-sales service for customers.

• Coordinate work between distributors and service partners.

• Monitor repair quality and compliance with service standards.

• Organize and conduct technical trainings for engineers and product trainings for sales teams.

• Analyze service cases, identify root causes, and propose solutions.

• Manage spare parts supply and distribution.

• Resolve complex customer service cases.

• Maintain regular communication with distributor, factory, and regional office.

• Implement projects aimed at improving customer satisfaction and service development.

• Develop spare parts and accessories sales.

Requirements:

• At least 5 years of experience in after-sales service for home appliances or a related field.
• Strong technical understanding of products and ability to train others.
• Excellent communication skills (both verbal and written).
• Ability to work with data and draw conclusions based on analysis.
• Proficiency in Russian and English; knowledge of Uzbek is an advantage.
• Higher education.

• Opportunity to influence the development of Midea’s service network in Uzbekistan.

• Support from regional and global offices.

• Competitive salary and performance-based bonuses.