Senior Officer, Advancement Services and Solutions

Department: Advancement and Public Affairs

Reports to: Head, Donor Engagement & Stewardship (dotted line reporting to Director, Advancement and Public Affairs (APA))

Grade: C

Duty Station: UCA CAO (Bishkek)

Deadline: August 4, 2025

UCA Background:

The University of Central Asia (UCA) was founded in 2000 as a private, not-for-profit, secular university through an International Treaty signed by the Presidents of Kazakhstan, Kyrgyzstan, and Tajikistan, and His Late Highness Aga Khan IV; ratified by their respective parliaments and registered with the United Nations. The Presidents are the Patrons of the University and His Highness Prince Rahim Aga Khan V is the Chancellor. UCA’s mission is to promote the social and economic development of Central Asia, particularly its mountain communities, by offering an internationally recognised standard of higher education, and enabling the peoples of the region to preserve their rich cultural heritage as assets for the future. UCA brings with it the broader commitment and partnership of the Aga Khan Development Network.

Summary of Position:

The Advancement Services and Solutions Officer is primarily responsible for managing the donor database, ensuring that donations are promptly and accurately recorded, as well as performing administrative support related to the work of APA. The Officer is also responsible for ensuring that donors receive timely and high-quality responses to queries and acknowledgements for their donations.

The position is also responsible for supporting the APA Director with managing external stakeholder relationships.

Main Duties and Responsibilities:

• Record donations into e-Tapestry software, and maintain accurate donor records, reports, dashboard, and follow-up systems.
• Maintain a log of all donor interactions to ensure continuity, institutional memory, and follow-up.
• Ensure ongoing reconciliation of donations with UCA Finance and AKF Canada, USA, and UK. Support efforts to enhance the donor database’s functionality and assist in training APA team members on effective usage if necessary.
• Working with the Head, Donor Engagement & Stewardship, ensure that high-quality and timely responses are sent to donor queries and donation acknowledgements are sent to donors on a regular basis.
• Support the Director of Advancement and Public Affairs in managing stakeholder relationships by coordinating scheduling, follow-ups, meetings, and travel arrangements; assisting with the preparation, circulation, and archiving of correspondence and meeting materials; and tracking outstanding tasks to ensure timely follow-through on key commitments.
• Assist with private donor-funded scholarship administration with various UCA departments.
• Manage production and distribution of UCA-branded merchandise and keep necessary inventory records and ensure that merchandise is replenished on time and distributed across UCA campuses in Naryn and Khorog.
• Support the tracking and reporting of the operational budget. Assist with hosting donor and volunteer visits and delegations.
• Prepare contract requisition forms, and payment requests as well as related financial documentation in relation to vendors and service providers.
• Provide administrative and logistical support to APA department, including managing entries in SAP ERP and other relevant systems.
• Perform other duties as assigned by the Director of Advancement and Public Affairs or Head, Donor Engagement & Stewardship.

Required Qualifications and Skills:

• Bachelor's degree (Masters preferred) and three years of experience managing databases and administrative duties.
• Exceptional communication and interpersonal skills and represent the institution professionally.
• Fluency (both oral and written) in English and Russian is essential; proficiency in a language of the Founding States is preferable.
• Strong organisational skills. Ability to keep confidential information secure.
• Ability to gather and analyse data for management reports.
• Proficiency with Microsoft Office, particularly Excel.
• Strong organisational skills. High level of critical thinking, judgement, and discernment.
• Bright, solutions-oriented; learns quickly.
• Listens carefully; actively pursues a diversity of opinion, perspective, experience, and knowledge.
• Team-oriented; models collaborative approaches and decision-making.
• Maintains calm and responds with integrity in difficult situations.
• Adaptable and resilient in a fast-paced environment.
• Successfully manages multiple projects.

How to Apply

Ready to join our team? We kindly invite you to submit your application for this position by clicking the Apply button on this page. To facilitate a smooth application process, please create an account on our website. Be assured that the account setup and application steps are straightforward.

Applications will be reviewed when received. Early applications are strongly encouraged. Only shortlisted candidates will be contacted.