Account Manager (French)

Responsibilities

Partner Relationship Management

• Act as a trusted advisor for partners on business matters related to Wialon.
• Foster strong, long-term relationships with partners via personal and online meetings, positioning Wialon as a reliable and easy-to-work-with provider.

Participate in industry-related expos and events.

• Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
• Assist in resolving partner concerns and mitigating dissatisfaction.
• Encourage partners to share expertise within the community.
• Facilitate connections between partners and other Wialon teams.
• Monitor partner compliance with Wialon community policies and rules.

Partner Onboarding

• Lead the onboarding process for new partners, ensuring a smooth start within the Wialon ecosystem.
• Ensure partners are well-informed about Wialon’s policies, team structure, pricing, billing, support, and development procedures.

Collaboration & Business Development

• Develop a deep understanding of partners’ businesses, market specifics, and unique needs.
• Support partners in migrating their customers to Wialon, ensuring smooth transitions.
• Monitor partners' business success, identifying challenges and opportunities for growth.
• Engage with technology partners to drive collaboration and lead exchange.
• Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
• Conduct market research to identify growth opportunities.

CRM & Data Management

• Keep CRM data accurate and up to date.

Requirements:

• Experience in sales or account management roles.
• Full professional proficiency in English and French.
• Recorded public speaking experience would be considered as a big plus.

Benefits

• Medical insurance. Dental and vision plans included.
• Paid sick leave without doctor's note. Take time off when you need a break or aren't feeling your best.
• Free lunches in the office.
• Family-friendly policy. Helping to balance and benefit both work and family life.
• Corporate presents. We are not limited to mugs with a logo.
• Team building events. We love to work and love to have fun.
• Financial support for participation in trainings and specialized courses. You choose what you need