Warranty/Claims Supervisor

• Warranty Claims Management:

  • Oversee the processing and administration of warranty claims.

  • Ensure all claims are handled promptly and in accordance with company policies and procedures.

  • Review and approve warranty claims, ensuring accuracy and completeness of documentation.

  Customer Service:

  • Address customer inquiries and complaints regarding warranty issues.

  • Provide technical support and guidance to customers and service technicians.

  • Maintain a high level of customer satisfaction through effective communication and problem resolution.

  Data Analysis and Reporting:

  • Analyze warranty data to identify trends, issues, and areas for improvement.

  • Generate regular reports on warranty claims, costs, and other relevant metrics.

  • Present findings to senior management and recommend process improvements.
  

  Process Improvement:

• Develop and implement procedures to improve the efficiency and effectiveness of warranty processes.

• Collaborate with other departments, such as Quality Assurance and Product Development, to address recurring warranty issues

• Stay updated on industry best practices and incorporate them into the company’s warranty policies.

Compliance and Documentation:

• Ensure compliance with all relevant regulations and industry standards related to warranties.

• Maintain accurate and organized records of all warranty claims and related documentation.

• Update and manage warranty policies and guidelines as necessary.

1. Education: Bachelor degree or above, major in marketing, automobile service or related.
2. Experience: at least 3 years of relevant work experience.
3. Language: Good English or Chinese listening, speaking, reading and writing skills are required.
4. Skills: Excellent customer service skills, communication skills and team management skills.
5. Knowledge: familiar with the automotive industry service process and customer satisfaction evaluation system.
6. Computer skills: proficient in MS Office suite and CRM system.

• Competitive salary and benefits package.

• Professional development training, and the potential for career growth opportunities.

• Work schedule 5/2

• Meal compensation