Receptionist (Администратор отдела приема и размещения)

Hotel ibis Moscow Dynamo offers 317 rooms, 5 conference halls from 33 to 67 m2, one restaurant with 180 seats, bar, free wifi and 24/7 service with 15 minutes guest satisfaction guarantee.

Your duties will include:

• To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
• To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
• To carry out all necessary operations when guests arrive and depart (check-in/ check-out)
• Respond to a wide range of guest requests and promote hotel facilities
• Manage invoicing payments and cash operations during the day shift
• Check the “room report” and keep housekeeping informed of any modifications
• Taking accommodation bookings over the phone, via email and the Internet
• Process and input group enquiries and reservations
• Customer service support via phone and email

What profile are we looking for?

• Language - English advanced
• Guest-oriented and service minded
• Good interpersonal skills
• Sales oriented
• Ability to listen and anticipate
• Diplomacy and self-control
• Well organised
• Smile!

We offer:

• Stable work in accordance with Russian Labor Code in an international company;
• Free meals in hotel cafeteria;
• Medical insurance;
• Quarter bonus based on results;
• Opportunities for professional and career growth;
• Loyalty Program for employees «ALL Heartists», which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA- centers, etc.);
• "Best employee" nomination and international professional competition "Accor professional challenge"