IT Support Specialist
IT Support Specialist
Алматы, проспект Достык, 210
Метро: АбаяОписание вакансии
Responsibilities:
- End-user support L1/L2 technical user support
- Diagnosing and resolving issues related to software, hardware, networks, printing, mobile devices, and Microsoft 365
- Providing support via Service Desk, email, and corporate communication tools
- Escalating complex issues to specialized teams and keeping users informed about the status of their requests
- Incident and request management Logging and processing tickets within an ITSM system
- Adhering to SLAs and support protocols
- Maintaining and updating the knowledge base and technical documentation
- IT procurement (collecting quotes, purchasing, tracking requests, etc.) and vendor management
- Managing company hardware and assets
- Managing the user lifecycle (supporting IT-related processes, preparing hardware and software, and handling user accounts and access rights)
- Managing access and information security (supporting IAM and ensuring device compliance with security policies)
- Supporting business applications and IT operations
- Documenting and improving IT processes
- Proficiency in English (confident working level) is mandatory
- At least 3 years of experience in IT Support, Service Desk, or Desktop Support
- Solid knowledge of Windows, Microsoft 365, device support, and mobile technologies
- Experience working with Microsoft Intune, Entra ID (Azure AD), and ITSM systems (e.g., ServiceNow, Jira)
- Understanding of networking fundamentals, information security, access management, and IT asset management
- Strong diagnostic, communication, and organizational skills, with a focus on effective user interaction
- Experience working with vendors: handling procurement, quotes, deliveries, warranties, and licenses
- Ability to independently manage tasks from start to finish, set priorities, and collaborate with international teams
- A university degree in IT/Computer Science is preferred
- Flexible work schedule (options: 8:00–17:00, 9:00–18:00, or 10:00–19:00) available after the probationary period, including the option to work remotely for up to 2.5 days per week
- Meal allowance
- Health insurance for employees and their family members (provided after the probationary period)
- Bonuses in the form of company products
- Comfortable office located in the city center
- Competitive salary
Навыки
- Английский язык
- Active Directory
- Техническая поддержка
Адрес
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