IT Support & Operations Lead / Senior System Administrator

VillaCarte Group is an international development group based in Phuket, operating across real estate, hospitality, and proptech. We are looking for a strong IT professional who will take ownership of office IT support and corporate service operations.

Location: Phuket, Thailand
Format: On-site, relocation required
Reports to: CIO

Responsibilities
— Own the IT Support function end to end and make sure every request is logged, resolved, or properly escalated
— Set up and maintain a simple, clear support process with one request channel, defined priorities, and regular reporting on ticket volume, categories, and response times
— Act as the technical lead for the IT Support specialist: set standards, review work, and serve as the escalation point for more complex issues
— Stay hands-on and work on tickets yourself when the queue is busy
— Own office IT infrastructure, including Windows/macOS devices, LAN/Wi-Fi, printers and peripherals, VPN access, and basic endpoint hygiene
— Administer the company’s SaaS portfolio, including Google Workspace, ClickUp, Slack, Zoom, Dropbox, Cloudflare, Namecheap, Miro, Figma, QuickBooks, Adobe CC, VPN, and other services
— Manage user access, provisioning and deprovisioning, and keep access rights aligned with current employees and responsibilities
— Own subscriptions, billing, renewals, license usage, and seat counts
— Maintain an up-to-date internal services inventory, including owners, costs, seats, and renewal dates
— Act as the main point of contact for third-party vendors
— Handle day-to-day Google Workspace and other service administration at the user, group, and access level

First 3 Months
During the first three months, we expect you to:
— Get familiar with the current IT landscape, equipment, infrastructure, and services
— Understand the real support workload and key pain points
— Identify what works well and what needs improvement
— Build a clear improvement plan covering tools, processes, priorities, and support capacity
— In parallel, take over SaaS administration, access management, billing, and license control

Requirements
— 5+ years of experience in IT Support / System Administration
— At least 2 years of experience being accountable for IT Support as a function, not only working as part of a support team
— Strong hands-on troubleshooting skills across Windows/macOS, LAN/Wi-Fi, and office peripherals
— Experience managing SaaS services from the operational side: user access, provisioning, billing, licenses, seats, and renewals
— Comfortable working as a player-coach: able to lead and set standards, while still willing to handle tickets directly
— English level B1+ due to the international team
— Based in Phuket or ready to relocate

Nice to Have
— Google Workspace administration experience
— Basic Linux/server knowledge
— Familiarity with AI tools such as ChatGPT, Claude, or n8n
— Vendor negotiation experience
— Experience in real estate, hospitality, proptech, or a fast-moving company

What We Offer
— On-site role in Phuket within an international company
— High level of ownership and autonomy
— Opportunity to improve and shape IT Support processes, not just execute incoming requests
— Direct interaction with the CIO
— Collaboration with DevOps, Security, and Automation teams
— Relocation support