Remote HVAC Sales & Customer Support Manager

Green Ductors is seeking motivated and reliable Customer Support / Sales Representatives to join our growing team. This is an excellent opportunity for individuals looking to build a long-term career in a US-based home services company while developing sales and customer communication skills.

Key Responsibilities

• Handle inbound leads, calls, messages, and customer inquiries
• Follow up with potential and existing customers
• Explain HVAC / duct cleaning services, pricing, warranty, and process
• Book appointments and help customers move toward scheduling
• Upsell additional services when relevant
• Coordinate with technicians / internal team in Russian
• Keep CRM / job records updated
• Help improve sales scripts and price list matrix over time

Must-Have Requirements

• Fluent Russian
• Upper-intermediate English or higher, with a strong desire to improve
• Comfortable speaking with US customers by phone
• Previous experience in sales, customer support, call center, scheduling, or similar role
• Ability to work 11 AM – 8 PM EST
• Good internet connection, quiet workplace, and headset
• Organized, reliable, and comfortable working remotely

Nice to Have

• HVAC / home services experience
• Experience with CRM or field service software
• Experience selling by phone
• Experience with upsells / follow-ups / appointment booking

Location

• We are hiring candidates located in Kazakhstan / CIS.
• We are not considering candidates located in the Russian Federation.

Equipment & Workspace

• Candidates are responsible for providing their own equipment and workspace (laptop/computer, internet connection, quiet environment, headset). Green Ductors does not provide equipment or a workspace.

Training & Certification

• Training takes approximately one week.
• Training is paid only upon successful completion of the certification and transition to the working role.
• Unsuccessful completion of training is unpaid.

Compensation

• $1,200/month to start
• After ~30 days internship/probation: raise to $1,300/month
• After ~90 days: potential raise to $1,500/month
• Bonus possible for improving sales scripts and helping develop the price list matrix

Schedule

• 11 AM – 8 PM EST
• Important: this corresponds to 20:00–05:00 in Almaty, Kazakhstan (summer time) and 21:00–06:00 (winter time)