Head of the Operations Department

We are seeking a motivated and results-oriented Head of the Operations Department to lead and support our USA client's team, ensuring the ongoing achievement of productivity, quality, and efficiency goals.

Responsibilities:
Manage, train, and motivate team members.
Daily monitoring of performance, statistics, and KPIs (as well as development).
Checking the quality and compliance of recorded and ongoing calls for subordinates.
Providing constructive feedback and coaching on performance issues.
Preparing regular performance reports and identifying areas for improvement.
Developing action plans to improve efficiency and results.
Ensuring team members adhere to company policies and procedures.

Requirements:
Experience in a head of sales position is very important.
Experience managing or leading a team of 15-20 people (directly reporting).
Strong leadership, organizational, and analytical skills.
Experience building and tracking KPIs and evaluating employee performance.
Experience listening to employee calls.
Experience with accounts receivable collection.
Excellent communication and mentoring skills.
Fluent English, both written and spoken.
Experience communicating and managing a team in English.
Ability to work independently, problem-solve, and meet deadlines.
Confident use of reporting tools, call monitoring, and performance tracking.

Terms:
Global Remote: 100% remote work from anywhere in the world.
Schedule: Mon-Fri, 9:00 AM to 6:00 PM EST USA (including a one-hour lunch break). Weekends according to US federal holidays.
Status: Work for a leading US IT company.
Growth: Opportunities for professional development in an international environment and career advancement.
Starting: One-month probationary period.

If you're ready to lead an international team and build a career in American Big Tech, send us your resume in English!