Manager of Expat Centre (Maternity cover)

AIFC Authority is looking for a dedicated and customer-oriented Manager (Maternity cover) to join our Expat Centre. The Manager will play a key role in providing exceptional assistance and customer service to foreign nationals in Kazakhstan. This includes facilitating visa-migration processes, taxpayer registration, and other supportive services. The ideal candidate will consult with foreign nationals regarding entry and stay terms, ensure full support in applying for required services, handle ongoing correspondence, maintain databases and records, and execute various projects.

Key Responsibilities:

• Provide administrative and customer support to foreign nationals in Kazakhstan, including visa, migration, tax registration, and related services.
• Advise clients on entry, stay, and migration requirements in accordance with applicable legislation.
• Receive and assist clients at the reception area in line with established service standards.
• Coordinate client support throughout the service process, including communication with relevant authorities and service providers.
• Handle client inquiries in person, by phone, and in writing, ensuring accurate and timely information.
• Prepare and manage official correspondence, including letters, emails, and telephone communications.
• Maintain accurate client records, databases, and related documentation.
• Support the planning and implementation of client service projects in compliance with applicable laws and regulations.
• Provide general administrative support to ensure efficient service operations.

Requirements:

• Bachelor's degree in International Relations, Translation, Law, or related fields.
• A master's degree in Finance or Economics is preferable.
• A minimum of 2 years of customer service experience and expertise in migration law.
• Fluent in Kazakh, Russian, and English.
• Proficiency in Microsoft Office and PowerPoint.
• High level of time management and organizational skills.
• Strong interpersonal and communication skills.
• High level of responsibility and reliability.

What We Offer:

• Unique Working Environment: Be a part of a one-of-a-kind financial center that combines the best practices of advanced financial centers worldwide.
• Highly Qualified Team: Collaborate with some of the most skilled professionals in the country.
• Comprehensive Benefits: Enjoy a social package that includes voluntary medical insurance.
• Modern Workplace: Work in a comfortable building equipped with cafeterias and recreation areas.

Equal Opportunity Employer:

At AIFC Authority, we are committed to providing equal employment opportunities to all qualified individuals. We believe that a diverse and inclusive workforce enhances our creativity, innovation, and overall success. We welcome and encourage candidates from all walks of life to apply and join our team.

Your career growth and contribution are waiting at AIFCA!