E-commerce Operations Specialist

1. Purpose of the Position

We are looking for an execution-focused, open-minded E-commerce Operations Specialist to manage and improve day-to-day operations across the company’s online sales channels, including the official online store, quick-commerce delivery platforms such as Glovo, Wolt and Yandex, and marketplace accounts.

This role is responsible for accurate order processing, platform availability, operational discipline, KPI achievement and development of e-commerce processes. The ideal candidate confidently works with numbers, percentages, Excel-based analysis and unit economics, can operate in a fast-paced multitasking environment, and is able to plan processes under tight deadlines while maintaining accuracy and compliance with requirements.

2. Key Tasks and Responsibilities

E-commerce Order Operations

• Manage daily order processing for the official online store, quick-commerce platforms and marketplaces.
• Monitor order statuses, cancellations, delivery issues and customer-related operational cases, ensuring timely resolution.
• Coordinate stock availability, product cards, prices and promotional mechanics across e-commerce channels.
• Ensure operational processes support agreed KPIs, service-level expectations and compliance requirements.

Platform and Marketplace Management

• Support operational management of marketplace accounts, including assortment, availability and campaign readiness.
• Work with 1C Bitrix and related systems to maintain accurate product cards, order flow and platform data.
• Coordinate updates of content, images, descriptions, prices and delivery conditions with internal teams and external partners.
• Identify operational bottlenecks and propose process improvements to increase conversion, availability and delivery efficiency.

Analytics, Reporting and Unit Economics

• Prepare regular operational reports on orders, conversion, cancellations, delivery quality, out-of-stock and platform KPIs.
• Analyze percentages, margins, commissions, delivery costs and other unit economics indicators to support business decisions.
• Perform weekly financial reconciliations together with other departments and partners.

Compliance & Quality Control

• Ensure e-commerce operations, product information and platform content comply with legal requirements, internal policies and age restrictions.
• Coordinate with Legal and Compliance teams on platform launches, product cards, promotional mechanics and consumer-facing information.
• Maintain high accuracy of product data, prices, stock balances and operational reporting to reduce commercial and compliance risks.

Process Coordination and Partner Management

• Coordinate daily operational processes with delivery platforms, marketplaces, IT, logistics, Retail / Commercial Teams and Finance.
• Track tasks, deadlines and dependencies to ensure timely implementation of platform updates, promotions and process changes.
• Ensure timely resolution of issues with external platforms, contractors and internal stakeholders through clear coordination and control.

3. Key Requirements

• Bachelor’s degree in Business, Economics, Marketing, E-commerce, Operations, or a related field.
• 2 years of experience in e-commerce operations, marketplace management, online store administration, delivery platforms, or a similar operational role.
• Hands-on experience with marketplaces and quick-commerce platforms such as Kaspi, Ozon, Wildberries, Glovo, Wolt, Yandex, or similar services.
• Experience working with 1C Bitrix or similar e-commerce / order management systems.
• Strong practical Excel skills, including pivot tables, XLOOKUP and other formulas for data analysis and reporting.
• Experience in regulated categories such as tobacco, alcohol, pharma, or similar industries is a strong advantage.

4. Skills and Competencies

Core Operations Skills

• Strong analytical mindset, systematic thinking and confidence working with numbers, percentages and operational KPIs.
• Ability to understand delivery unit economics, commissions, margins, costs and profitability drivers.
• High attention to detail in order processing, product data, pricing and reporting.
• Ability to manage multiple tasks, deadlines and operational priorities in a fast-paced environment.

Digital Platform and Data Skills

• Practical understanding of e-commerce platforms, marketplaces, quick-commerce delivery services and online order flows.
• Strong Excel skills for data cleaning, reconciliation, pivot-table reporting and formula-based analysis.
• Ability to translate operational data into clear actions, process improvements and stakeholder updates.

Collaboration & Communication

• Open and clear communication style with internal teams and external platform partners.
• Ability to coordinate cross-functional tasks involving E-commerce / NGP Marketing, Retail / Commercial Teams, IT, Logistics, Finance, Legal and external platforms.
• Strong sense of responsibility for assigned issues and ability to bring tasks to completion.

Compliance and Business Mindset

• Responsible approach to regulated product categories and adult-targeted commerce.
• Ability to balance commercial goals, operational feasibility and compliance requirements.
• Proactive attitude toward continuous improvement, KPI achievement and process discipline.