CRM Промо Менеджер \ CRM Promotion Manager

Come on board with Neo Group! Here's your chance to join great company with amazing products. We are looking for a CRM Promotion Specialist to join our CRM Team.

Responsibilities:

• Planning and coordinating СRM campaigns across different markets.
• Developing and implementing CRM strategies to drive customer engagement and retention.
• Analyzing customer and campaign data to identify trends, insights.
• Monitoring and reporting on CRM metrics.
• Developing and adapting campaign mechanics based on country specifics and target audiences.
• Collaborating with local teams to align campaign goals and processes.
• Ensuring timely campaign launches and quality control of execution.
• Conducting post-campaign analysis: data collection, performance evaluation, reporting, and optimization recommendations.
• Working with Jira, Confluence, and internal tools for task management, documentation, and workflow coordination.
  
  Requirements
• 1+ years in CRM, digital marketing, or campaign management.
• Experience in e-commerce, or other high-speed product domains.
• Proven track record in planning, launching, and optimizing campaigns.
• Solid understanding of key marketing metrics (Retention, Hold, NGR etc.).
• Experience in post-campaign analysis and actionable recommendations.
• Knowledge of segmentation and personalization strategies.
• Fluent in English (B1+ written and spoken).
• Detail-oriented, structured, and results-driven with the ability to manage multiple markets simultaneously.
  
  Nice to Have:
• Understanding of CRM deep operations: bonus campaigns, retention mechanics, lifecycle journeys.
• Experience with BI tools (Tableau, Power BI, Looker).
• Experience in A/B testing and knowledge of experimental methodologies.
• Experience in managing campaign budgets.
• Experience with African market.
  
  Benefits:
• Recharge your batteries with 20 paid working vacation days annually to explore, relax, and rejuvenate.
• Rest easy with comprehensive medical insurance coverage for employees.
• Stay active and healthy with a monthly sports allowance to support your fitness goals.
• Enhance your language skills with English lessons facilitated by experienced tutors.
• Stay ahead in your field with access to conferences and professional literature to fuel your growth.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.