Customer Success Specialist

Andersen is hiring a Customer Success Specialist for a project driving customer onboarding, product adoption, and long-term success on a cloud-based data platform.

The customer is a technology company developing a cloud-based data platform for a specialized business domain. Its solution aggregates, validates, and analyzes large volumes of market information, providing customers with data-driven insights, reporting, benchmarking, and analytics to support operational, strategic, and investment decision-making.

The project is focused on supporting customer onboarding, product adoption, and long-term platform success. It includes guiding users through the solution, building strong customer relationships, resolving questions, and helping clients maximize the value of the platform.

Responsibilities:

• Leading the onboarding process for new customers, ensuring a smooth and successful implementation.
• Guiding clients through the platform, demonstrating features, workflows, and best practices.
• Becoming a subject matter expert on the system and providing accurate, timely support to customer inquiries.
• Building and maintaining strong, long-term relationships with customers through regular communication.
• Understanding customers' business goals and recommend workflows and platform features that help them achieve success.
• Driving user adoption by encouraging customers to leverage the full capabilities of the platform.
• Identifying opportunities to improve customer experience and increase product engagement.
• Gathering customer feedback and communicating feature requests and product improvement ideas to internal teams.
• Collaborating closely with Product, Engineering, and Sales teams to ensure customer needs are addressed.
• Monitoring customer health, proactively identify potential issues, and work to resolve them before they impact customer satisfaction.

Must-haves:

• Customers are successfully onboarded and become active users of the platform for 3+ years.
• High customer satisfaction and strong long-term relationships.
• Increased adoption of key platform features and workflows.
• Proactive identification of customer needs and opportunities for product usage expansion.
• Valuable customer feedback that contributes to continuous product improvement.
• Level of English – from Advaneced and above.

Nice-to-haves:

• Experience onboarding customers for SaaS or enterprise software products.
• Experience conducting customer training sessions or webinars.
• Familiarity with CRM platforms and customer success tools.
• Experience working with cross-functional product and engineering teams.

Reasons why this job would be interesting to you:

• Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
• We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
• We welcome specialists from every part of the world.
• Salaries at Andersen are pegged to the USD, and our employees are provided with a benefit package and an extensive set of bonuses.
• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
• There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.

Join us!