Key Account Manager

About the Role

We are looking for a proactive and customer-focused Key Account Manager to join our team. In this role, you will be responsible for managing a portfolio of resident companies, building long-term partnerships, and ensuring a high level of customer satisfaction throughout the entire lifecycle of cooperation with IT Park Uzbekistan.

Each Key Account Manager is assigned a dedicated portfolio of companies and is fully responsible for providing end-to-end support and helping resident companies grow within the IT Park ecosystem.

Key Responsibilities

• Manage and develop relationships with an assigned portfolio of resident companies.
• Conduct regular meetings, consultations, and business reviews with residents.
• Provide end-to-end support for resident requests and inquiries.
• Monitor the development and performance of assigned companies.
• Identify business needs and propose growth opportunities and support initiatives.
• Manage and promote the Resident Loyalty Program.
• Track and ensure timely completion of assigned tasks and action items.
• Organize networking events, workshops, and community activities for resident companies.
• Collaborate with internal departments to resolve resident issues efficiently.
• Maintain accurate records in CRM systems and prepare analytical reports.

Requirements

• Bachelor's degree or higher.
• Minimum 2 years of experience in a Key Account Manager, Account Manager, Customer Success Manager, Business Development Manager, or similar client-facing role.
• Strong experience in account management and building long-term client relationships.
• Excellent negotiation and stakeholder management skills.
• Strong analytical skills with experience using CRM systems and reporting tools.
• Fluent Russian language proficiency.
• Fluent English language proficiency.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

Preferred Skills

• High level of emotional intelligence.
• Excellent communication and presentation skills.
• Strong customer-oriented mindset.
• Proactive, self-motivated, and solution-oriented.
• Strong sense of ownership and accountability.
• Ability to resolve issues and manage conflict effectively.
• Excellent organizational and multitasking skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer

• Official employment in accordance with the legislation of the Republic of Uzbekistan.
• Competitive salary package.
• Full-time employment (Monday–Friday).
• Opportunity to work with one of Central Asia's leading technology ecosystems.
• Collaboration with innovative startups, IT companies, and international partners.
• Professional development, training, and career growth opportunities.
• Friendly, collaborative, and dynamic working environment.