Operations Coordinator / Dispatcher

Remote Operations Coordinator / Dispatcher — US Construction Company (Full-Time)

Company: EverCraft Home Improvement — licensed contracting company in Los Angeles, California (drywall, painting, stucco, interior/exterior remodeling)

Location: Remote (must work US Pacific Time hours, Mon–Fri, approx. 8:00 AM – 5:00 PM PT)

Employment type: Full-time, independent contractor.

About the role:

We're looking for a reliable, organized, bilingual (Russian/English) coordinator to become the communication hub of our company. You'll be the first voice our clients hear and the person who keeps our crews and customers connected throughout every project.

Responsibilities:

Client communication (inbound leads):

Answer incoming calls and messages from Yelp, Thumbtack, Google, and our website
Qualify leads: verify what the client needs, where the property is located, and project scope
Give a brief introduction about the company and our services
For simple projects: provide a price quote right away using our pricing tool
For complex projects: schedule an on-site estimate with the owner

Crew coordination:

Track crew locations and daily assignments
Confirm crews arrive on-site and everything is in order
Collect photo/video progress reports from crews during and upon completion of work
Forward progress updates to customers to keep them informed

Additional tasks:

Assist with content creation: posting to Facebook, Instagram, YouTube
Help with small administrative tasks as needed
Requirements
Fluent Russian (native or near-native)
Strong spoken English — you will be speaking with American homeowners by phone daily; clear, confident phone communication is essential
Availability during US Pacific Time business hours (this is non-negotiable)
Reliable high-speed internet, quiet workspace, quality headset
Organized, responsive, and able to handle multiple conversations at once
Experience in construction, dispatching, customer service, or as a virtual assistant is a plus
Familiarity with CRM tools, Google Workspace, and social media is a plus
What we offer
Stable full-time position with a growing US company
Competitive monthly salary (based on experience and English level)

Training on our tools and pricing system
Long-term growth opportunity as the company expands