Technical Product Manager — Integrations & Platform

About us

International CCaaS provider (Software for Call Centers) is a cloud contact center platform serving customers worldwide. Our users expect their contact center to work seamlessly with the rest of their stack - which means deep, reliable integrations with CRMs like Salesforce, HubSpot, and Zoho, and a platform that can support the workflows of enterprise and mid-market teams at scale.

Our integrations surface is growing. We're expanding our CRM coverage, building out our public API, and deepening how International CCaaS provider (Software for Call Centers) embeds inside the tools our customers already use.

The Role

This is a new role. As demand for integrations has grown, we've reached the point where the area needs dedicated product ownership - someone who focuses on it fully rather than splitting attention across the broader product.

We're looking for a Technical PM to own the integrations and platform layer. You'll define what gets built, in what order, and why - working directly with engineering, sales, customer success, and customers to keep the roadmap grounded in real requirements.

This isn't a coordination role. You'll be expected to write specs that engineers can act on, participate in architecture decisions, and push back when scope is too broad or tradeoffs haven't been thought through.

What You'll Own

• CRM integrations - work with sales, CSMs, and customers to understand what they need, translate that into a clear solution, and define what gets built and when
• Third-party integrations - own the product side of new integration partnerships and expansions
• Public API - work with engineering on what gets exposed, how it's documented, and how it supports partner and enterprise use cases
• Prioritization - defend or challenge roadmap decisions using commercial signals: pipeline data, churn risk, and direct customer input

What "Technical" Means Here

• You can read API documentation and understand what an integration actually does under the hood
• You write specs that don't need a follow-up meeting to explain
• You have a practical understanding of where integration complexity lives — data mapping, authentication flows, edge cases, and failure modes that only surface at scale
• You'll Thrive Here If You
• Have 4–6 years of PM experience with at least 3 in integrations, platform, or API products
• Have owned the end-to-end lifecycle of multiple CRM or enterprise integrations — from discovery through launch and iteration
• Have worked directly with sales and customer success to translate commercial requirements into technical specs
• Collaborate closely with engineering from scoping through delivery and are comfortable driving technical conversations
• Write clearly and concisely; your specs don't need translation

Nice to Have

• Salesforce AppExchange or ecosystem experience
• Background in CCaaS, VoIP, or contact center software
• Experience with omnichannel or messaging platforms
• Worked on a multi-tenant SaaS product

Benefits (Global)

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for travel across company locations

We are an equal opportunity employer and value diversity, fostering an inclusive environment for all team members.

Please only apply if you meet the vacancy requirements.