ORM & SERM Manager

The open vacancy implies becoming a part of Zion Development’s flagship product – a fintech platform that gives access to the multifunctional ecosystem for working with finances and crypto.

We’re looking for a ORM & SERM Manager to be the voice and shield of our brand. As a 10-year fintech company with millions of users, we operate in the spotlight, and you’ll help us stay one step ahead.
You’ll be responsible for our growth in brand awareness and positive sentiment.

KEY RESPONSIBILITIES:

• Monitor global brand mentions and track overall brand sentiment
• Execute targeted SERM strategies to maintain a positive search landscape
• Cultivate organic brand advocacy and manage narrative-driven audience engagement across relevant platforms
• Manage brand presence and feedback on major review platforms like Trustpilot
• Translate complex community insights into actionable marketing and product feedback

KEY REQUIREMENTS:

• 3+ years of experience in reputation management (ORM/SERM), PR, or brand communications
• Strong experience within the crypto/web3 industry is a major plus
• Exceptional English writing skills with the ability to handle sensitive scenarios diplomatically
• Hands-on experience with social listening and sentiment analysis tools

WE OFFER:

• Cozy office in Tbilisi with 24-hour access, opportunity to relocate with the company's support, or to work remotely
• We cover medical expenses, sports activities, and provide paid time off
• A friendly team that is always there for support
• Comfortable kitchen with fresh fruits/vegetables and nuts
• Opportunities for professional growth
• Corporate events help us to know each other better