E-commerce specialist

Our client, an international company, is looking for an E-commerce Customer specialist to drive growth and development across key e-commerce channels.

• Develop and grow the company's e-commerce business.
• Manage relationships with key e-commerce partners and marketplaces.
• Drive sales performance and ensure achievement of sales targets.
• Develop and implement business growth plans for assigned customers.
• Manage product assortment and ensure optimal product availability.
• Monitor and improve key e-commerce KPIs, including traffic, conversion, sales, content quality, pricing, availability, and promotional effectiveness.
• Track and manage 6P execution (Product Assortment, Availability, Pricing, Placement, Content, Promotion).
• Work within customer and marketplace portals to monitor performance and resolve operational issues.
• Manage customer reviews and ensure timely resolution of customer concerns.
• Develop pricing and promotional strategies in cooperation with marketing teams.
• Prepare and execute annual business plans for key accounts.
• Conduct commercial negotiations with customers and marketplace partners.
• Analyze sales performance and identify opportunities for business growth.

• Hands-on experience working with major marketplaces, including Kaspi, Ozon, and Wildberries.
• Strong understanding of e-commerce KPIs, including traffic, conversion, assortment, content, pricing, and sales performance.
• Experience managing marketplace accounts and customer portals.
• Strong analytical skills with the ability to identify growth opportunities and translate insights into action plans.
• Proven negotiation and stakeholder management skills.
• Commercial mindset with a focus on achieving business results.
• Strong planning, organizational, and sales management skills.
• Ability to work independently and manage multiple priorities.
• English language skills will be considered an advantage.