Sales Coordinator

• Provide daily administrative support to the Sales & Marketing team.
• Prepare proposals, contracts, agreements, and other sales-related documents.
• Maintain accurate filing systems, client records, and correspondence.
• Manage departmental calendars, appointments, and meeting schedules.
• Prepare reports, presentations, and sales statistics as requested by management.

Sales Coordination

• Handle incoming sales inquiries via phone, email, and online channels.
• Coordinate site inspections and hotel show rounds for prospective clients.
• Follow up on leads and client requests in a timely and professional manner.
• Assist Sales Managers with corporate, group, and event bookings.
• Ensure all sales opportunities are properly entered and maintained in Marriott sales systems.

Client Relations

• Act as a primary point of contact for clients during the pre-contract phase.
• Maintain positive relationships with corporate accounts, travel agencies, and event planners.
• Respond promptly to client requests and provide accurate information regarding hotel facilities and services.
• Coordinate VIP amenities and special client requests.

Group & Event Support

• Assist in coordinating group room blocks and event arrangements.
• Prepare and distribute group resumes and event information to operational departments.
• Ensure all contracts, deposits, rooming lists, and billing instructions are received and properly documented.
• Coordinate communication between Sales, Events, Front Office, Housekeeping, Finance, and Food & Beverage departments.

Sales Systems & Reporting

• Maintain accurate client information within Marriott sales platforms and databases.
• Track sales activities, leads, production reports, and account performance.
• Generate weekly and monthly sales reports.
• Assist with market research and competitor analysis.

Brand Standards & Compliance

• Follow Marriott International and The Ritz-Carlton standards and policies.
• Maintain confidentiality of company and client information.
• Support the achievement of departmental revenue goals and customer satisfaction objectives.
• Demonstrate The Ritz-Carlton Gold Standards in all interactions with guests and colleagues.