Ассистент (английский язык, стартап в США)

MotherRetreat is a premium doula agency supporting families during one of the most sensitive periods of their lives. We are looking for a highly organized, operationally strong, detail-oriented person who can manage multiple moving parts without losing priorities, deadlines, or accuracy.

This is NOT a passive VA role. You must be able to manage priorities, deadlines, multiple active tasks, and urgent situations without losing organization or follow-through.

Responsibilities:
• Client communication and follow-up
• Sending contracts and invoices
• Tracking payments
• Scheduling and doula coordination
• CRM and task management
• Managing operational deadlines
• Escalating critical situations appropriately

Critical performance expectations:
• Hot lead response: under 5–10 min
• Contract sent after client approval: under 1 hour
• No missed critical tasks
• Strong follow-through and organization
• Accurate CRM/task updates

You must:
• stay calm under pressure
• prioritize correctly
• handle multiple workflows simultaneously
• communicate professionally
• take ownership instead of waiting for instructions

This role is NOT a fit for someone who:
• forgets deadlines
• struggles with prioritization
• gets overwhelmed easily
• needs constant supervision
• misses follow-ups

Условия

• Формат: удалённо.

• График: по часовому поясу Майами (ET, UTC−5), Есть варианты: 6/1 или 5/2; вечерние/ночные смены ok; смены 6–8 часов.

• Выплаты: раз в месяц; внутри компании оперируем PayPal. $1000 фикс и $400 KPI

Как откликнуться
Коротко о себе (3–5 предложений), PDF‑резюме, уровень английского и ваша доступность по Майами.